Frequently Asked Questions

My Video is stuck showing EE:EE:EE
DO not panic. This is what it does when it is transfering to the cloud.

If it stays like this longer than a hour or depending how large the file is it might take a little while before it will become playable showing a time stamp.

If the encoder doesn't work correctly or it doesn't get transferred correctly and results into this kind of error for longer than at least 2 hours then you may have to send us a support ticket..

A cleanup bot checks for this error and will mark the video inactive so users are not trying to play the broken video.
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Another thing you can try is compressing your file using a program called HandBrake.
Make Sure you checkmark web optimize and MP4 format.
Watch Video Here: https://www.joshwhotv.com/video/create-mp4-web-optimized-using-handbrake

 
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